Terms & Conditions

Last updated: October 2026

1. Introduction

These Terms and Conditions (“Terms”) apply to all training services provided by Enice Training & Care Ltd (“the Company”). By booking or attending any training, the client (“the Client”) agrees to these Terms.

2. Booking & Confirmation

• Training dates are confirmed only when a written booking confirmation or purchase order is received.
• Provisional bookings will be held for 7 days unless agreed otherwise.
• The Company reserves the right to decline a booking.

3. Fees & Payment

• All training fees will be confirmed in writing before delivery.
• Invoices are due within 14 days of the invoice date, unless agreed otherwise.
• Late payments may incur a charge of 8% per annum above the Bank of England base rate.
• Certificates may be withheld for unpaid invoices.

4. Cancellations & Rescheduling

Client cancellations

• More than 14 days before training: no charge.
• 7–14 days before training: 50% fee applies.
• Less than 7 days or non-attendance: 100% fee applies.

Company cancellations

If the Company must cancel or reschedule due to unforeseen circumstances, a new date will be offered, or a full refund issued.

5. Changes to Training Delivery

• The Company may adapt content, trainers, or delivery methods to ensure high quality training.
• Any change will not reduce the overall value of the course.

6. Client Responsibilities

The Client agrees to:

• Provide a safe and suitable training environment (if delivered onsite).
• Ensure learners arrive on time and stay for the full duration.
• Notify the Company of any additional learning needs, access needs, or reasonable adjustments.

7. Trainer Conduct

The Company will:

• Provide qualified, skilled, and DBS-checked trainers where required.
• Deliver training professionally and respectfully.
• Ensure training meets industry and legal standards.

8. Learner Behaviour

• Abusive, discriminatory, or unsafe behaviour will not be tolerated.
• The Company reserves the right to remove a participant if necessary; no refund will apply.

9. Certificates

• Certificates will be issued within 5–10 working days after training.
• Replacement certificates may incur a small administration fee.

10. Intellectual Property

• All training materials, slides, manuals, and handouts remain the intellectual property of the Company.
• Clients and learners must not copy, distribute, or resell training materials without written permission.

11. Data Protection

• The Company complies with the UK GDPR and Data Protection Act 2018.
• Personal data will be used only for training administration, certification, and legal compliance.

12. Liability

• The Company is not responsible for loss, damage, or injury unless caused by proven negligence.
• The Client is responsible for ensuring learners follow health and safety rules.

13. Force Majeure

• The Company is not liable for delays or cancellations caused by events outside its control (e.g. illness, extreme weather, strikes, emergencies).
• A new training date will be arranged where possible.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the UK courts.